Cancellations
and Transfers

Please read the policy that applies to your test type.  Requests to cancel or postpone your IELTS test must be made in writing ONLY. Email requests to: info@ilacielts.com

Paper-based Test Policy

Cancellation Policy

Cancellation more than 5 weeks before the test date – test taker will receive a full refund less $70.00 administrative fee.

Cancellation less than 5 weeks before the test date – test taker will receive NO refund.

Test takers seeking cancellation within the 5 weeks before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious cause such as:

  • Serious illness – hospital admission or serious injury
  • Loss or bereavement – death of a close family member
  • Hardship/trauma – victim of crime, victim of traffic accident
  • Military service
  • Passport/ID issues and delays – passport renewal, visa applications

Please note, there is NO refund if you:

  • Arrive late or less than 15 minutes before the start of your test
  • Arrive without the required ID
  • Are absent without reasonable cause (see list above) – this counts as a cancellation, and you will NOT receive a refund. In this case, you must re-apply.

You must read your confirmation email carefully to check what time to arrive for your test.

IMPORTANT: If you display symptoms of COVID-19 or flu before your test, do NOT attend your test and contact info@ilacielts.com for a resolution. Anyone displaying or reporting symptoms on arrival will be denied entry and asked to contact the office.

Transfer Policy

Transfer requests received more than 5 weeks before the test date – test taker will be charged a $70 administrative fee.

Transfer requests received less than 5 weeks before the test date – transfers will be treated as a cancellation (test taker will receive NO refund and must re-apply)

Transfer dates will depend on availability.

Test takers seeking a transfer within the 5 weeks before the test will only receive a transfer if they can provide evidence that their ability to sit the test has been affected by serious cause such as:

  • Serious illness – hospital admission or serious injury
  • Loss or bereavement – death of a close family member
  • Hardship/trauma – victim of crime, victim of traffic accident
  • Military service
  • Passport/ID issues and delays – passport renewal, visa applications

Test takers must complete a “Request for Refund or Test Day Transfer Form” no later than five (5) days after the paper-based test date and attach supporting evidence – for example, a medical certificate from a qualified medical practitioner, a death certificate, a police report or a government letter.

If you are not sure whether you are eligible for a refund or transfer, please email us. Please submit all documentation or questions to info@ilacielts.com.

Computer-delivered Test Policy

Cancellation Policy

Cancellation made more than 14 days before the test date – test taker will receive a full refund less $80 administrative fee.

Cancellation less than 14 days before the test date – candidate will receive NO refund.

Test takers seeking cancellation within the 14 days before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious cause:

  • Serious illness – hospital admission or serious injury
  • Loss or bereavement – death of a close family member
  • Hardship/trauma – victim of crime, victim of traffic accident
  • Military service
  • Passport/ID issues and delays – passport renewal, visa applications

Please note, there is NO refund if you:

  • Arrive late or less than 15 minutes before the start of your test
  • Arrive without the required ID
  • Are absent without reasonable cause (see list above) – this counts as a cancellation, and you will NOT receive a refund. In this case, you must re-apply.

You must read your confirmation email carefully to check what time to arrive for your test.

IMPORTANT: If you display symptoms of COVID-19 or flu before your test, do NOT attend your test and contact info@ilacielts.com for a resolution. Anyone displaying or reporting symptoms on arrival will be denied entry and asked to contact the office.

Transfer Policy

Transfer requests received more than 14 days before the test date – test taker will be charged a $80 administrative fee.

Transfer requests received less than 14 days before the test date – transfers will be treated as a cancellation (test taker will receive NO refund and must re-apply)

Test takers seeking cancellation within the 14 days before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious cause:

  • Serious illness – hospital admission or serious injury
  • Loss or bereavement – death of a close family member
  • Hardship/trauma – victim of crime, victim of traffic accident
  • Military service
  • Passport/ID issues and delays – passport renewal, visa applications

Test takers must complete a “Request for Refund or Test Day Transfer Form” no later than five (5) days after the paper-based test date and attach supporting evidence – for example a medical certificate from a qualified medical practitioner, a death certificate, a police report or a government letter.

If you are not sure whether you are eligible for a refund or transfer, please email us. Please submit all documentation or questions to info@ilacielts.com.

Questions?

For questions related to our cancellation or transfer policies, email us at: info@ilacielts.com

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