Cancellations
and Transfers
Please read the policy that applies to your test type. Requests to cancel or postpone your IELTS test must be made in writing ONLY. Email requests to: info@ilacielts.com
Paper-based Test Policy
Cancellation Policy
Cancellation more than 5 weeks before the test date – test taker will receive a full refund less $70.00 administrative fee.
Cancellation less than 5 weeks before the test date – test taker will receive NO refund.
Arriving late or arriving without the required documentation or not appearing on test day counts as a cancellation, and you will NOT receive a refund. In this case, you must register for a new test date.
You must read your confirmation email carefully to check what time to arrive for your test.
Transfer Policy
Transfer requests will be accepted 5 weeks before the test date with a $70 administrative fee.
Transfer dates will depend on availability.
Transfer request less than 5 weeks before the test date will be treated as a cancellation – test taker will receive NO refund, and must re-apply.
Test takers seeking cancellation or transfer within the five weeks before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:
- Serious illness – hospital admission or serious injury
- Loss or bereavement – death of a close family member
- Hardship/trauma – victim of crime, victim of traffic accident
- Military service
Test takers must complete a “Request for Refund or Test Day Transfer Form” no later than five (5) days after the paper-based test date and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. Please submit all documentation to info@ilacielts.com.
Computer-delivered Test Policy
Cancellation Policy
Cancellation made more than 7 days prior to the test date – test taker will receive a full refund less $80 administrative fee.
Cancellation less than 7 days ahead of the test date – candidate will receive NO refund.
Failure to appear for the test without notification or arriving without the required documentation is considered a cancellation and NO refund will be issued. The test taker must re-apply.
Transfer Policy
Request for IELTS Test Day Transfer must be made more than 7 days prior to the elected test date (subject to a transfer fee of $80). Transfer dates will depend on availability.
Test Takers who wish to transfer less than 7 days prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the 7 days prior to the IELTS test date will only receive a refund or transfer if they can provide evidence that their ability to sit the test has been affected by
- Serious illness – hospital admission or serious injury
- Loss or bereavement – death of a close family member
- Hardship/trauma – victim of crime, victim of traffic accident
- Military service
Computer-delivered test takers must file an application for refund no later than two(2) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence – medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
Questions?
For questions related to our cancellation or transfer policies, email us at: info@ilacielts.com
