Frequently
Asked Questions

Information for test takers

You can use a valid Passport or a PR card only. Your ID should show a photo, a number, a signature, full name in English and date of birth. If you have a passport that contains your signature on a different page you must scan both pages in a single file to us. You must scan both sides of your PR card to us in a single file, follow these upload instructions.

We are currently not accepting in-person payments. If you need to pay with cash, contact us at: info@ilacielts.com.

We will send you an email confirmation two business days after registration. If your application is incomplete, we will ask you for the missing documents. If you do not receive this email, it is important that you contact us immediately.

Headphones are provided for Computer-delivered tests ONLY. We do not use headphones for Paper-based tests, and headphones are not provided unless there is a pre-approved medical request with supporting documents. Sound checks are carried out before the start of each test.

This is a security measure to protect genuine candidates. See more about finger scans and photos.

You need to fill out the refund/transfer form and submit a note from your doctor on official letterhead stating that you were unable to sit the test on your test date. You have five days from the date of your test to get your documents to us. Find the forms here.

The IELTS Test has four sections: Listening (30 mins), Reading (60 mins), Writing (60 mins) and Speaking (11-14 mins). You will take the Listening, Reading and Writing tests in one sitting, in this order, and with no breaks. This takes approximately 3 hours.

For Computer-delivered tests, candidates select an available time at booking. Computer tests are held at 1:00pm or 5:00pm, with your Speaking interview being held on the same day. Registration starts at 12:00pm or 4:00pm, and our doors close at 12:45pm or 4:45pm. Candidates will not be admitted after this time.

For Paper-based tests, most test takers have their speaking test in the afternoon of the written test day (between 12:25pm and 5:30 pm) but if we need you to take your test either the day before or the day after, you will receive information about the date and time of your speaking test 3 days before your scheduled test date. If you are scheduled for Saturday, your speaking test time will be given to you in the morning. Registration opens at 8:00am, and our doors close at 8:45am. Candidates will not be admitted after this time.

For Paper-based IELTS, results are available 13 days after your test. For Computer-delivered IELTS, results are available 7 days after your test. There are different ways to get your results. Please see the information on our results page.

Academic candidates get one copy of results. General candidates get two: one for personal use and one to submit to IRCC. You can ask us to send five copies of your test result form to recognized institutions when you apply. This is free. However, you cannot cancel this request once it has been made. We will charge you a fee for additional copies to recognized institutions and copies requested after you submit your application. See details on our results page.

We offer tests in several locations throughout British Columbia and Yukon, up to 5 days a week depending on availability. See details on how to apply.

We take security seriously. Criminal activity of any kind will not be tolerated. Please work with us to prevent security breaches and report any suspicious activity. We respect your need for confidentiality. Data security is critical to our business, we respect the privacy of test candidates.

Please read our Cancellation, Transfer and Refund Policy here.

Candidates will receive only one TRF so please keep it safe. If you need additional copies for institutions or immigration, please see the details on our results page. We are not able to issue a new Test Report Form if your test was more than 2 years ago.

You need your original valid passport on the day of the test. You WILL NOT be allowed to write the exam if you do not have your passport on the day of the test. There are no exceptions. Please do not register for the test if you do not have your passport. If you have sent it to the embassy/consulate, you will need to contact them and get it back prior to the test day.

You can apply for an Enquiry on Results procedure within six weeks of the test date. Note that IELTS Examiners and markers follow strict assessment guidelines and are regularly monitored. The IELTS testing process has the highest quality control procedures. Find out more here.

Test takers are not permitted to view their answer sheets or writing test answer booklet after the test has been completed.

There is no limit on sitting the test. However, IELTS recommends you do additional study before taking the test again. We offer lots of IELTS preparation options to help you.

We will do our best to accommodate test-takers with special requirements. Requests must be made at least 12 weeks before your chosen test date. Please contact us by email at info@ilacielts.com. Test-takers should contact us before booking their test, as some accommodations may only be available at certain locations.

The price of our IELTS tests varies by location and test type. See prices.

You will need to bring the passport or PR card that you used to book your IELTS test. Without this, you will not be permitted into the test. Find more details here.

You must bring your valid ID document. Only water is permitted in a transparent bottle with the label removed. Find more details here.

Are you ready?
Speak to an ILAC IELTS advisor to help you plan your test.